II. Training sale staff and coaching management

Trainings and seminars for:

Customer service representatives, shop managers and small business owners—as well as managers who want customer service training in order to reinforce their skills and train their staffs.

 

In today’s customer-oriented business environment, "people skills" are critical for personal and organizational success. How you handle your customers can directly affect your individual goals as well as your team’s and company’s performance.

 

Providing customer service excellence what will keep your customers coming back and will give you the competitive advantage you need to survive in a tough and increasingly uncertain business climate.

 

Our training seminars on providing good customer service give you the skills you need to communicate, gain respect, enhance customer relationships and secure an overall competitive advantage through

customer service excellence.

 

How You Will Benefit :

• Deliver better, faster service and increase customer satisfaction.
• Know what customers expect.
• Increase your credibility with customers—and your value to your organization.
• Manage stressful situations more effectively.
• Recognize the signals of customer irritation—and how to respond appropriately
• and assist in quickly finding a workable solution to your customer’s problem.

What You Will Cover:

• The benefits of providing good customer service.
  Focusing on customer service excellence and success.
• How customer service creates revenue.
• Why customer satisfaction is based on perceptions.
• Focusing on customers’ top two expectations to save time and reduce stress.
• Managing customer expectations by personality style.
• Dealing with difficult customers.
• Responding effectively to specific customer behaviors.

Our coach for management will:

• Talk openly and regularly about performance and push you to improve.
• Encourage independent responsible for your behavior and performance.
• Want to explore and identify reasons for poor performance and aim to remove or at least reduce them.
• Encourage you to evaluate your own performance on a regular basis.
• Ensure you are clear about Goals, targets and expectations.

We will support you in the development of a personal progress plan and also keep you focused as you work through each stage of that journey and will ensure that you don’t move on until you have achieved the agreed goal and offer you the necessary support and motivation required to get you through.

 

A Different Perspective will enable you to come up with a fresh approach to a problem. We will challenge you in a number of ways : to challenge your ideas in the aim of getting you to dig deeper, to challenge a negative attitude and a defeatist mind-set, to push yourself and to go the extra mile … etc.

 

You will get tools and techniques that are easily applied to practice within a workplace. Having a small group ensures that we have enough time for your questions as well as open discussion in pairs and with small groups. It also helps create an atmosphere of trust where it feels natural to have inspiring and insightful coaching conversations with your peers.